Terms & Conditions

1. General terms

These terms form a legal agreement between you and the operator of Sahara Sands Casino. They apply to the website, mobile services, games, account features, payment services and other offerings made available through the site. Additional terms may apply to particular games, promotions, competitions or payment methods. If an additional term conflicts with these terms, the additional term will generally apply to the relevant product or offer.

You should review these terms before each use of the website. Sahara Sands Casino may update, replace or amend these terms from time to time. Changes may be published on the website or communicated through available account or site notices. Continuing to use the service after an update means that you accept the revised terms. If you do not agree with a change, you should stop using the service and follow the available account closure process.

Eligibility and lawful use

You must meet the minimum legal age and all other eligibility requirements that apply in your location before using the service. You are responsible for checking whether online gambling is permitted where you live and for complying with applicable Australian laws and regulations. Access may be unavailable in some locations, and Sahara Sands Casino may restrict or refuse access where required by law, regulation, risk controls or its internal policies.

• You must provide accurate, current and complete information when registering and whenever your details change.
• You must not create or use an account if you are under the applicable legal gambling age.
• You must not use the website on behalf of another person or allow another person to use your account.
• You must not use the service for unlawful activity, fraud, money laundering, or any other prohibited purpose.
• You must use the service only from locations where your access and activity are lawful.

2. Accounts, verification and security

An account may be required to access some or all services. You are responsible for keeping your login details confidential and for all activity carried out through your account, unless the activity resulted from a failure by Sahara Sands Casino to apply appropriate security measures. You should choose a strong password, avoid reusing it on other services and notify the operator promptly if you believe your account has been accessed without permission.

Sahara Sands Casino may carry out identity, age, location, payment and source-of-funds checks. You may be asked to provide documents or information for these checks. Information supplied must be genuine, readable and up to date. Account access, withdrawals or other services may be restricted while checks are being completed. An account may be suspended or closed if information cannot be verified, appears misleading, or raises legal, security, responsible gambling or fraud concerns.

One account and account closure

Unless expressly permitted by the operator, each player may hold only one account. Duplicate accounts, accounts created to avoid restrictions, or accounts connected with prohibited conduct may be suspended or closed. If you believe you have accidentally created more than one account, you should stop using the additional account and notify the operator through the available support channels.

You may request account closure or use any available responsible gambling tools. Closure or suspension does not remove obligations that arose before the account was closed. The operator may retain information where required for legal, regulatory, security, dispute-resolution or responsible gambling purposes. You must not attempt to open a new account after self-exclusion or a restriction unless the relevant exclusion period has ended and reactivation is permitted.

3. Deposits, withdrawals and gaming

Deposits must be made using a payment method that you are authorised to use. You must not use another person’s card, account, wallet or other payment instrument without permission. Payment transactions may be subject to checks, processing rules, fees, limits and conditions set by the payment provider. Sahara Sands Casino may decline, reverse or delay a transaction where required for security, verification, legal or operational reasons.

Before a withdrawal is processed, the operator may require identity verification, confirmation of payment ownership, completion of relevant checks, or compliance with applicable rules. Withdrawals may also be subject to game-specific or promotional conditions that were clearly presented when the relevant offer was accepted. You should read those conditions carefully before participating. Any available balance must not be treated as immediately withdrawable until applicable checks and conditions have been satisfied.

Games and results

Games must be played according to the rules displayed for the relevant game. Where a game uses a random number generator or another approved game system, the recorded result is final, subject to correction of an obvious error, technical issue or other circumstance recognised under the applicable rules. You should not rely on past results to predict future outcomes. Gambling involves risk, and there is no guarantee of winning or recovering money spent.

If a game, account balance, payment or result is affected by a technical error, software fault, communication failure or other obvious mistake, Sahara Sands Casino may take reasonable steps to correct the error. This may include cancelling affected transactions, voiding affected play or restoring balances to the position that existed immediately before the issue. The operator will not knowingly retain an amount that arose solely from an obvious error.

Promotions and bonuses

Promotions, bonuses, free plays and other offers are subject to their own promotional terms. These may include eligibility rules, expiry dates, contribution requirements, wagering conditions, game restrictions, maximum values and withdrawal conditions. Only one promotion may be available to a player or household where the relevant offer says so. The operator may withdraw or amend an offer where permitted by its terms, law or responsible gambling obligations. You should never accept an offer without reading its specific conditions.

4. Responsible use, privacy and liability

Sahara Sands Casino supports a safer approach to gambling. Gambling should be treated as entertainment, not as a way to earn income, repay debts or solve financial problems. Set a budget before you play, only gamble with money you can afford to lose, take regular breaks and avoid gambling when affected by alcohol, stress or strong emotions. Available tools may include deposit controls, time reminders, session limits, temporary breaks and self-exclusion. The availability and operation of these tools may vary.

• Do not chase losses or increase stakes to try to recover money.
• Do not borrow money or use essential household funds for gambling.
• Do not ask another person to gamble through your account.
• Use account restrictions or seek independent support if gambling is becoming difficult to control.
• Contact the available support team if you need help understanding a safer gambling option.

Privacy and communications

Personal information is handled in accordance with the applicable privacy policy. Information may be collected and used for account administration, identity checks, payments, customer support, security, fraud prevention, legal compliance, responsible gambling and service improvement. You should ensure that information supplied to Sahara Sands Casino is accurate and that you understand how it may be used before using the service.

Website use and limitations

You must not copy, interfere with, reverse engineer, damage or misuse the website, its software, content or security systems. You must not use automated tools, bots, scraping software, unfair advantage systems or any method intended to manipulate games, accounts, promotions or results. Sahara Sands Casino may suspend access, investigate activity, withhold affected funds where legally permitted, or take other reasonable action if these terms are breached.

The website may be unavailable because of maintenance, technical faults, network problems, third-party services or circumstances outside reasonable control. To the extent permitted by law, Sahara Sands Casino is not responsible for loss caused by interruptions, device problems, internet failures, unauthorised access resulting from your failure to protect account details, or reliance on information that is incomplete or out of date. Nothing in these terms excludes or limits a right or remedy that cannot lawfully be excluded or limited under Australian law.

Complaints and applicable law

If you have a complaint, first use the support process made available on the website and provide enough information for the matter to be investigated. You may be asked for account details, transaction information, dates and supporting documents. The operator may review relevant records and communicate the outcome through the contact method associated with your account. These terms are subject to the laws and courts that apply to the relevant service and your location, unless a different requirement applies under mandatory Australian law.