Privacy Policy

Information we may collect

The information collected by an online casino can vary depending on how you use the website and which services you access. Sahara Sands Casino may collect information that you provide directly, information generated when you use the website, and information received from service providers or other lawful sources. We only seek information that is relevant to providing, securing and managing the services.

Account and identity information

When you register or maintain an account, we may handle details such as your name, date of birth, residential information, contact details, login credentials, account preferences and responsible gaming choices. We may also handle information needed to confirm that an account belongs to the person using it. If identity or age verification is required, we may request verification documents or other evidence, such as documents showing identity, age or address. These documents may contain sensitive personal information, so they are handled for verification and security purposes.

Payments and transactions

We may record deposits, withdrawals, wagers, gaming activity, account balances, transaction dates and related payment information. Payment providers may process card, bank or other payment details under their own privacy policies. We may receive confirmation or limited payment information without receiving or storing complete payment credentials where a third-party provider handles the transaction.

Technical, device and usage information

When you visit or use the website, technical information may be collected, including your internet protocol address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session activity, referral information and error or diagnostic information. We may also collect information about how you interact with website features. This information helps us operate the website, understand performance and identify unusual or harmful activity.

Communications and support information

If you contact us, we may keep records of your messages, requests, account details used to verify your identity and the outcome of the support interaction. We may also keep records of complaints, feedback, disputes and other communications so that we can respond consistently and improve our services.

How we use information

We use personal information for purposes connected with operating Sahara Sands Casino and providing a secure, reliable service. Depending on the circumstances, this may include the following:

• Creating, verifying and administering player accounts.
• Processing deposits, withdrawals and other account transactions.
• Providing gaming, account and customer support services.
• Confirming identity, age, account ownership and eligibility to use particular services.
• Conducting security, anti-fraud, anti-money laundering and other risk checks.
• Detecting, preventing and investigating suspicious, unlawful, abusive or unauthorised activity.
• Maintaining accurate records of account activity, transactions and communications.
• Meeting legal, regulatory, court, tax, accounting and other compliance obligations that apply to the service.
• Sending service messages, account notices, security alerts and other essential communications.
• Sending marketing communications where permitted and, where required, with your consent or based on your preferences.
• Monitoring and improving website functionality, content, security and customer experience.
• Managing responsible gaming features and responding to requests relating to safer gambling.

We may combine information from different sources when this is reasonably necessary for these purposes. We do not use personal information for purposes that are incompatible with the reason it was collected unless permitted or required by law, or where you have otherwise agreed.

Sharing, security and retention

Personal information may be shared with organisations that help operate, secure or support the website. These may include payment processors, identity and verification providers, fraud prevention services, technology and hosting providers, customer support tools, professional advisers and other service providers. Such parties may only receive information relevant to the services they provide, subject to appropriate contractual, technical or organisational protections where applicable.

Information may also be disclosed where reasonably necessary to comply with a legal requirement, respond to a lawful request, protect the rights or safety of players or others, investigate suspected misconduct, enforce applicable terms, or protect the website and its systems. If the business or some of its assets are reorganised, transferred or acquired, information may be transferred as part of that transaction, subject to applicable privacy requirements.

We use reasonable measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should use a strong, unique password, keep login information confidential and contact support promptly if you suspect unauthorised account activity.

We keep information only for as long as it is needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, transaction, security and communication records must be kept for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable requirements.

Service providers may process information in Australia or another country, depending on where their systems and operations are located. Where information is handled across borders, reasonable steps are taken to support appropriate protection and lawful processing.

Cookies and similar technologies

Sahara Sands Casino may use cookies and similar technologies to make the website work, remember settings, maintain sessions, support security, understand website usage and improve content or performance. Some cookies are necessary for core account and website functions, while others may help with analytics, preferences or marketing, where permitted.

You can manage or restrict cookies through your browser settings. You may be able to delete existing cookies, block certain cookies or receive a notification before cookies are stored. If you disable cookies, some website functions may not work as intended, particularly features that require an active account session or security checks. Browser settings and cookie controls may differ between devices and browsers.

Third-party services used on the website may also place or read cookies under their own policies. We encourage you to review the privacy information of relevant providers when you use linked services or payment features.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These may include requesting access to your information, asking us to correct information that is inaccurate or incomplete, requesting deletion of your data, and withdrawing consent to marketing communications. Withdrawal of marketing consent does not necessarily affect processing needed to operate your account, complete transactions, maintain security or meet legal obligations.

To exercise your data rights, ask a privacy question, request access, request correction or deletion, or withdraw consent to marketing, contact support@saharasandscasino.best. Please include enough information for us to understand your request and locate the relevant account. We may need to verify your identity before providing information or making changes, particularly where the request involves account security or sensitive records.

We aim to respond to valid requests within a reasonable period and in accordance with applicable requirements. In some circumstances, we may need to refuse or limit a request, for example where providing information could affect another person's privacy, compromise security, interfere with fraud prevention, or conflict with a legal record-keeping obligation. If this happens, we will explain the general reason where we are permitted to do so.

You can usually opt out of promotional emails by using the unsubscribe option included in the message or by contacting us. You may still receive important service communications, such as security notices, account messages, transaction updates or information required to administer your account.

This policy may be updated from time to time to reflect changes to the website, services, technology or applicable privacy requirements. The updated version will apply from the date it is made available on the website. We encourage you to review this page periodically so that you remain informed about how information may be handled.